At Legacy Fine Trading, customer satisfaction is our priority. Please review our refund and return policy below to understand your rights and responsibilities.
Returns
We accept returns for eligible items under the following conditions:
- Items must be returned within 14 days of delivery.
- Items must be unused, in their original condition, and with all packaging and certificates intact.
- Customized, engraved, or altered items are not eligible for return.
To initiate a return, please contact us at sales@satinshinju.com or 0122928558. Once approved, you will receive instructions on how to return the item.
Refunds
Refunds are processed once we receive and inspect the returned item. Refunds will be issued to the original payment method within 7-10 business days. Shipping fees are non-refundable.
Exchanges
Exchanges are subject to availability and must meet the same criteria as returns.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery with photos and a description of the issue. We will provide a replacement or refund after verification.
Non-Refundable Items
- Sale or clearance items.
- Gift cards.
For any questions regarding our Refund & Return Policy, please contact us at:
Email: sales@satinshinju.com